Days left to order December's Box
FAQ
This is a question we are often asked !
Each box contains a carefully selected combination of 4-6 items ranging from treats, enrichment focused toys e.g interactive toys, puzzles, treat dispensers, toys for specific activities etc chews and amazing brands supporting your dogs health and well being.
We strive to ensure that every box is special and unique for you and your dog to enjoy together
In addition to the products you recieve we also provide access to our online training hub which is packed with ideas from games & activities to try at home to recipes & how to videos
Each month we have a theme and the items are based on this central theme e.g. scent work box which has everything you need to get started with your scentwork journey in terms of products, accesories and online training
If you have an idea for a theme or a product you would really like to see featured then please email us at hello@cognitivecanineco.co.uk and tell us all about it!
We sure can! With many dogs have special dietary needs we pride ourselves on being able to source suitable quality products for your dog to try.
You can update your 'preferences' at any time by logging in to your account and updating the section with your dog's dietary needs ... please note we need 72hrs notice before your box is due to ship to ensure we include different products if needed
Inevitably this can happen although its not a common issue. If you are sent an item that your dog already has contact us at hello@cognitivecanineco.co.uk with the details, post back the item you have and once we have this back we will send you a suitable replacement item
Your first box will be shipped within 1 week of your purchase. All remaining boxes are shipped on 15th of each month, or next working day if this falls on a weekend or bank holiday
Shipping usually takes 2-5days for UK & Irish deliveries although at peak times such as Christmas please allow a few days extra in the event of any delays with our shipping partners
Yes! Our courier will send you an email confirming the shipment and provide you with a link to the tracking information. All boxes are shipped tracked 48hrs
If there are any problems, you can contact us via email : hello@cognitivecanineco.co.uk
Your first box is shipped within 7 working days and all remaining boxes are shipped on 15th of each month (or next working day if this is a weekend or bank holiday)
All subscriptions renew on the 1st of each month, this is also the date payment is collected unless you have contacted us to arrange an alternative date
We will be incredibly sad to see you go, but you can turn off your auto-renewal at any time. Simply log into your account, head to the subscription page and select the option to cancel.
If you have committed to a multi-month subscription and have boxes left to recieve you will be charged for, and will be shipped the remaining boxes. Then on completion of your original commitment, your subscription will be automatically cancelled.
Unfortunately from time to time this does happen as we are unable to guarantee that everyone who handles our boxes will be as careful as us !
Don't worry, we will always work to make it right ! Simply email us at hello@cognitivecanineco.co.uk and send us a picture and we will replace any damaged items
Moving house? EEk its exciting but dont forget to log in to your account and click on 'my subscription' to update your shipping information.
If your address hasnt been uodated by the time your billing date has passed for the month (usually 1st) please be aware your Canine Brain Box will be shipped to the current address we have on file
If you need help send an email to hello@cognitivecanineco.co.uk